IT Service Desk Agent
Probe Group(30 days ago)
About this role
The Service Desk Agent at Probe Group is the first level of IT support, serving users across multiple regions by handling incidents and service requests through phone, chat, email, and ticketing systems. The role supports the company’s 24/7 operations and contributes to maintaining system availability and user satisfaction.
Required Skills
- Troubleshooting
- Ticketing Systems
- Escalation
- Customer Service
- Problem Solving
- Verbal Communication
- Written Communication
- Listening
- Teamwork
- Adaptability
+1 more
Qualifications
- Two-Year Diploma in Information Technology
- Associate Degree in Computer Systems and Network
- Bachelor’s Degree in Information Technology or Engineering
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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