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Service Desk Analyst Co-Op at IKO - ApplyBlast

Service Desk Analyst Co-Op

IKO

4 months ago

Mississauga, ON

Hybrid

Full Time

Intern

0 applicants

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About this role

The Service Desk Analyst Co-Op supports IKO Industries' Global Service Desk by managing incident intake, triage, and resolution across multiple channels for a worldwide manufacturing organization. Responsibilities include troubleshooting endpoint infrastructure, maintaining service ticket systems, providing user training, and participating in global on-call rotations to ensure operational continuity.

Responsibilities

Provide first response and triage for incidents across all support channels
Troubleshoot endpoint infrastructure including laptops, desktops, and mobile devices
Manage and escalate service tickets within defined service level agreements
Deliver basic technical training and documentation to end users
Participate in global on-call rotation for 24/7 incident coverage

Skills

Qualifications

Bachelor's degree in Information TechnologyITIL Foundation certificationApple Certified Support ProfessionalApple Certified IT ProfessionalPursuing Information Technology certification

About IKO

iko.com

Headquarters

Brampton, Ontario, Canada

Company Size

1001-5000 employees

Founded

1951

View Profile

IKO is a global leader in roof shingle manufacturing & supply of residential roofing products including asphalt roofing shingles, insulation & roof accessories.