Service Desk Analyst I
Nordic Global(1 month ago)
About this role
Entry-level IT Service Desk Agent I supporting end users as part of the IT service desk team. The role serves as a primary contact for technical inquiries across phone, chat, and email and helps ensure timely handling and tracking of client IT requests.
Required Skills
- Customer Service
- Troubleshooting
- Windows 10
- Microsoft Office
- VPN
- Citrix
- MDM
- Active Directory
- Ticketing
- Remote Support
+1 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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