Service Desk Analyst I
Nordic Global(1 month ago)
About this role
An IT Service Desk Agent I at Nordic is an entry-level help desk role supporting client organizations' IT operations by serving as a primary point of contact for end user IT requests and helping maintain service quality. The position operates within a team-oriented IT service desk, interfaces with end users and IT personnel, and typically requires flexible shift availability to meet client needs.
Required Skills
- Customer Service
- Communication
- Windows
- Microsoft Office
- Network Connectivity
- VPN
- Citrix
- MDM
- Remote Troubleshooting
- Ticketing
+6 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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