Service Desk Analyst II
Cortavo
About this role
A Service Desk Analyst II at Cortavo provides inbound support to managed services customers, resolving technical issues and managing tickets. The role involves remote support, knowledge base documentation, and customer communication.
Skills
Qualifications
About Cortavo
cortavo.comCortavo is a managed service provider that offers all‑inclusive IT, internet and help‑desk support tailored for small and mid‑sized businesses. Acting as a single point of contact for technology needs, they deliver managed IT services such as network and endpoint management, remote and on‑site support, and vendor coordination. Positioning itself as “more than just an MSP,” Cortavo aims to simplify IT operations so business owners can focus on running their companies.
About Cortavo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$108k – $157k
per year