Service Desk Analyst
Medavie(24 days ago)
St. John's, NLOnsiteFull TimeJunior$50,000 - $59,800Information Technology
Apply NowAbout this role
The Service Desk Analyst at Medavie Health NL provides first-level technical support to internal and external staff for the organization’s emergency medical services and medical communications operations across Newfoundland and Labrador. The role handles inbound calls, portal and self-service tickets, and contributes to documentation and knowledge base maintenance. It includes rotating shifts with an on-call schedule for after-hours support and opportunities for one-on-one training and career development.
Required Skills
- Technical Support
- Ticketing
- Troubleshooting
- Active Directory
- PowerShell
- Windows Administration
- Customer Service
- MFA Administration
- Knowledge Management
- Communication
+1 more
Qualifications
- Post-Secondary Computer Technology
- Reliability Status Clearance (Enhanced Level B)
- Permanent Resident Or Citizenship
About Medavie
medavie.caWe're driven by the belief that everyone deserves to enjoy a full life and a fulfilling career. Join us in our mission to improve the wellbeing of…
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