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Service Desk Analyst II at Veeam Software - ApplyBlast

Service Desk Analyst II

Veeam Software

2 months ago

3.7 on Glassdoor

Kuala Lumpur, Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

The Service Desk Analyst II is responsible for timely and accurate processing of incoming ServiceNow tickets, performing remote triage, troubleshooting, and data collection, and escalating issues when necessary. The role focuses on intake, rapid assessment, hardware-aware escalation, knowledge management, and maintaining SLA compliance within an international support team.

Responsibilities

Review, triage, and route incoming ServiceNow tickets
Resolve simple incidents within 15 minutes or escalate with detailed diagnostics
Maintain and improve knowledge base articles and documentation

Skills

Qualifications

ITIL FoundationHDICompTIA A+MCP

About Veeam Software

veeam.com

Headquarters

Kirkland, Washington, United States

Company Size

5001-10000 employees

Founded

2006

View Profile

Veeam Software provides data resilience, security, and AI trust solutions for enterprises operating across cloud, SaaS, Kubernetes, on-premises, and hybrid environments. Its platform spans backup and recovery, ransomware protection, Data Security Posture Management (DSPM), AI governance, and cyber extortion response through its Coveware division. Founded in 2006 and headquartered in Baar, Switzerland, Veeam is recognized as a leader in data protection and data resilience by Gartner and Forrester.