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© All Rights Reserved. ApplyBlast.com
Wipro
This role serves as the primary contact for B2B users at the Wipro Service Desk, handling troubleshooting for end-user issues across calls, portals, emails, and chats. The incumbent is responsible for logging tickets, adhering to service level agreements (SLA) and turnaround times (TAT), and managing resolution logs to ensure effective customer support. Staff members must become familiar with client applications and standard operating procedures while escalating complex queries as necessary.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wipro.
Wipro didn’t post a salary, so this is our estimate from similar listings.
27% below the average for this role