Service Desk Analyst- Part Time
Children's(2 months ago)
About this role
A Service Desk Analyst at Dayton Children's provides world-class front-line support for customer issues, primarily through a service desk phone hotline. The role involves tracking, analyzing, and resolving reported issues, maintaining documentation, and escalating more complex problems as necessary. The analyst is expected to deliver exceptional customer service while collaborating with other support teams and managing incident notifications and alerts.
Required Skills
- Customer Service
- ITIL Processes
- Documentation
- Problem Solving
- Communication
Qualifications
- High School Diploma
About Children's
childrensdayton.orgLocated in Dayton, Ohio, Dayton Children's Hospital provides primary and specialty health care services for infants, children and teens.
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