Service Desk Analyst

CannonDesign(27 days ago)

Charlotte, NCOnsiteFull TimeMedior$72,419 - $97,377 (estimated)Information Technology

About this role

This IT Generalist provides first-line technical support and administers technology used by designers, supporting hardware, software, and network environments. The role supports local and remote users, manages application administration for architecture and engineering tools, and escalates complex issues to other IT teams or vendors. The position involves maintaining backups, servers, and peripheral devices while ensuring system performance and security.

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Required Skills

End User Support
Application Support
Service Desk
Backup Management
File Restoration
User Accounts
Active Directory
Printer Maintenance
Hardware Testing
Software Testing

+6 more

Qualifications

2 Years Related IT Experience
Bachelor's Degree in Information Technology (Preferred)
Microsoft Windows Certifications (Preferred)
VMware vSphere Knowledge
ITIL Knowledge (Preferred)

About CannonDesign

cannondesign.com

CannonDesign is a multidisciplinary design practice that blends architecture, engineering, construction, strategy and innovation. Using a Living‑Centered Design approach, the firm partners with organizations to transform environments, programs and operations to achieve next‑level impact. It delivers integrated planning and design services focused on human-centered outcomes. CannonDesign emphasizes cross‑disciplinary expertise to align strategy, technology and the built environment for measurable results.