Service Desk Analyst II
RedHelm
About this role
The Service Desk Analyst II serves as an escalation point between frontline support and specialist teams, resolving advanced end-user, infrastructure-adjacent, and systems-related issues. This individual contributor role supports service quality, provides technical mentoring, and helps drive continuous improvement across Service Delivery. The position requires operational-level support for servers, virtualization, backup, and cloud services while maintaining strong customer service and security discipline.
Skills
Qualifications
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
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About RedHelm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$78k – $104k
per year