Service Desk Analyst II
RedHelm(1 month ago)
About this role
The Service Desk Analyst II serves as an escalation point between frontline support and specialist teams, resolving advanced end-user, infrastructure-adjacent, and systems-related issues. This individual contributor role supports service quality, provides technical mentoring, and helps drive continuous improvement across Service Delivery. The position requires operational-level support for servers, virtualization, backup, and cloud services while maintaining strong customer service and security discipline.
Required Skills
- Troubleshooting
- Desktops
- Servers
- Virtualization
- Networking
- Storage
- Backup
- Cloud Services
- System Administration
- Identity Management
+12 more
Qualifications
- High School Diploma or Equivalent
- CompTIA Network+
- Microsoft Certifications
- VMware Certifications
- Background Check Required
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
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