Service Desk Analyst
NTT DATA,
About this role
The Managed Services Service Desk Agent at NTT DATA is a senior service desk resource and the first point of contact for clients and vendors. The role handles inbound calls, chats, tickets and mailbox management to log, diagnose and resolve incidents and service requests. The position follows standard operating procedures and collaborates with resolver groups to ensure timely updates and client satisfaction.
Skills
Qualifications
About NTT DATA,
global.nttNTT DATA is a global digital business and IT services leader, helping clients innovate, optimize, and transform for long-term success.
Recent company news
Impact EconomistNTT DATA - GenAI grows up
24 hours ago
Data Centre MagazineNTT DATA: The NVIDIA Tech Behind its AI Data Centre Push
17 hours ago
Business WireNTT DATA Unveils NVIDIA-Powered Enterprise AI Factories to Support Secure AI Adoption and Help Clients Drive Measurable ROI
1 day ago
TelecompaperNTT Data launches Nvidia-based AI factory platform for enterprises
8 hours ago
NTT DataNTT DATA acquires The Cloud People to expand ServiceNow expertise and strengthen global reach
Dec 19, 2025
About NTT DATA,
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for NTT DATA,.
Salary
$106k – $144k
per year