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Service Desk Analyst at NTT, Inc. - ApplyBlast

Service Desk Analyst

NTT, Inc.

10 months ago

3.8 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

The Managed Services Service Desk Agent at NTT DATA is a senior service desk resource and the first point of contact for clients and vendors. The role handles inbound calls, chats, tickets and mailbox management to log, diagnose and resolve incidents and service requests. The position follows standard operating procedures and collaborates with resolver groups to ensure timely updates and client satisfaction.

Skills

Qualifications

Technical DiplomaITIL v4 Foundation

About NTT, Inc.

global.ntt

Headquarters

Tokyo, Japan

Company Size

10001+ employees

Founded

2019

View Profile

NTT, Inc. is a global technology leader with over 150 years of innovation, operating across consulting & IT services, mobile solutions, smart technology, and research & development. With a team of over 340,000 people worldwide, NTT drives human-centered innovation through initiatives like IOWN photonics infrastructure and AI-powered solutions. The company is committed to building a connected, sustainable future for people, society, and the planet.