Service Desk Analyst

NTT DATA,(2 months ago)

HybridFull TimeSenior$106,409 - $143,819 (estimated)Managed Services

About this role

The Managed Services Service Desk Agent at NTT DATA is a senior service desk resource and the first point of contact for clients and vendors. The role handles inbound calls, chats, tickets and mailbox management to log, diagnose and resolve incidents and service requests. The position follows standard operating procedures and collaborates with resolver groups to ensure timely updates and client satisfaction.

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Required Skills

Incident Management
Ticketing
Mailbox Management
Client Communication
Escalation
ITIL Knowledge
Network Technologies
Shift Work
Problem Diagnosis
Reporting

Qualifications

Technical Diploma
ITIL v4 Foundation

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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