Local Command Centre Engineer (AL-FNC250513 002/10)

Xcellink Pte Ltd(8 months ago)

SingaporeOnsiteContractJunior$46,230 - $63,380 (estimated)Information Technology

About this role

An Associate-level IT service desk role serving as the primary contact for clients and vendors within a managed services environment. The position involves handling alerts, calls, chats, tickets and mailbox communications while operating under defined SLAs and a 24x7 shift roster. The role supports coordination with resolver groups and contributes to process and documentation improvements.

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Required Skills

Ticketing
Incident Management
Client Communication
Escalation
ITIL
Troubleshooting
Mailbox Management
Network Technologies
Security
Cloud

+3 more

Qualifications

Technical Diploma
ITIL v4 Foundation
CompTIA A+

About Xcellink Pte Ltd

xcellinkgroup.com

Xcellink Group is a comprehensive service provider specializing in technology and digital transformation solutions. They offer a wide range of managed services, including cloud computing, cybersecurity, and data analytics, catering to clients across various industries. With a focus on innovation and efficiency, Xcellink aims to empower businesses to thrive in a digital-first world by leveraging advanced technologies and strategic partnerships. The company is committed to delivering high-quality services that drive growth and operational excellence for its clients.