Service Desk Analyst
NTT DATA,(2 months ago)
About this role
A Managed Services Service Desk Agent at NTT DATA is a senior service desk resource who serves as the primary point of contact for clients and vendors. The role focuses on handling client communications and service requests within the Managed Services organization while ensuring service quality and client satisfaction through adherence to standard processes and SLAs.
Required Skills
- Ticketing
- Incident Management
- Mailbox Management
- Client Communication
- Escalation
- ITIL
- Networking
- Cloud
- Reporting
- Stakeholder Management
+1 more
Qualifications
- Technical Diploma
- ITIL v4 Foundation
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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