Service Desk Analyst

A Service Desk Analyst at Ordnance Survey serves as the first point of contact for end-user IT support, managing high volumes of incidents via phone, chat, and ticketing systems. The role involves troubleshooting issues across Microsoft 365 and end-user devices, logging requests in TOPdesk, and collaborating with specialist teams to resolve problems effectively. This position requires a strong technical aptitude, customer-first mindset, and the ability to work on a rotating schedule to ensure reliable service delivery.