Service Desk Analyst
Pitney Bowes(3 months ago)
About this role
A Service Desk Analyst (L1) on Pitney Bowes' End User Computing team provides frontline technical support to employees, handling common incidents and service requests via phone, email, and chat. The role focuses on accurate ticket logging and triage while collaborating with L2 teams to ensure timely resolution of technical issues.
Required Skills
- Customer Communication
- Troubleshooting
- ITSM
- Microsoft 365
- Windows 10/11
- Azure AD
- Intune
- VPN
- Zscaler
- RingCentral
+4 more
Qualifications
- Bachelor's Degree
About Pitney Bowes
pitneybowes.comPitney Bowes helps clients succeed by simplifying the complexities of commerce and enabling billions of transactions around the world.
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