Service Desk Analyst

The Service Desk Analyst serves as the primary point of contact for customers at private inspection facilities, delivering high-quality support through phone, email, and in-person interactions. This role focuses on efficiently resolving technical and account-related issues, aiming for first-contact resolution while escalating complex matters to higher-tier support as needed. The position requires maintaining a high standard of customer service while assisting with program support, sales, and technical guidance.