Service Desk Analyst

A proactive and customer-focused Service Desk Analyst fluent in Czech will serve as the first point of contact for users experiencing IT issues, handling requests via phone, chat, email, or self-service portal. The role involves logging incidents, managing ticket lifecycles, coordinating with technical teams, and ensuring timely resolutions while delivering great service. This position requires balancing multiple tasks and priorities in a fast-paced environment while working both independently and collaboratively.