Service Desk Analyst

The Service Desk Analyst serves as the first point of contact for clients, triaging and resolving day-to-day technical issues across desktops, networking, and Microsoft 365 environments. This role involves providing remote support, coordinating escalations with NOC and Engineering teams, and contributing to the internal knowledge base to improve client experiences. It offers a clear career path into NOC and Engineering within a 30-year-established MSP.