Service Desk Analyst

This role provides professional service desk support to employees and stakeholders, resolving hardware, software, and network issues while maintaining ITIL processes and meeting service level agreements. The position involves analyzing recurring problems to recommend proactive solutions, assisting with system training, and providing on-call support as needed. The ideal candidate will have basic knowledge of Microsoft technologies, Active Directory, and ticketing systems, with a preference for a bachelor's degree and relevant certifications.