Service Desk Analyst

As a Service Desk Analyst, you will be the first point of contact for a key NZ government client, providing responsive and effective technical support to keep people connected and productive. The role involves assisting users in resolving Level 1 technical issues and service requests, either remotely or by escalating complex matters to the right teams. You will troubleshoot issues, log and manage tickets, and ensure service requests are handled efficiently and professionally while working closely with Senior Analysts and your Squad Leader.