Service Desk and Support Analyst

VoltaGrid is seeking a Service Desk and Support Analyst to provide remote and desk-side Level 1 and Level 2 IT support for employees across the organization. This role serves as a central point of contact for IT incidents and service requests, ensuring timely troubleshooting, resolution, and coordination with internal support teams and third-party providers. The position supports desktop hardware, software, user access, and IT assets while maintaining effective communication and adherence to established policies and service standards.