Service Desk Engineer (1st/2nd Line)

This role serves as the primary point of contact for high-profile clients across Mac and Windows environments, managing tickets from triage to resolution with clear communication and timely updates. The position involves diagnosing and resolving incidents, supporting Microsoft 365 and Google Workspace administration, and configuring hardware for client onboarding. It requires a professional who can work under pressure, maintain accurate documentation, and escalate issues appropriately within a premium IT support setting.