Service Desk Engineer Tier 1/ 1.5 (US Client experience)
Eclipsys Solutions
About this role
A Service Desk Engineer L1 provides technical support and customer service, managing incidents and requests related to IT issues, primarily in Windows and Office 365 environments. The role involves troubleshooting, adhering to SLAs, and working closely with clients and internal teams, often during night shifts.
Skills
About Eclipsys Solutions
naukri.comNaukri.com is one of India’s largest online job marketplaces, founded in 1997 and operated by Info Edge. It connects millions of job seekers and employers by offering job listings, resume hosting and search, job alerts, and career resources. For recruiters it provides hiring solutions including targeted job ads, access to a large resume database, and tools for sourcing and screening candidates. The platform serves a wide range of industries and experience levels across India and internationally.
Recent company news
Newswire CanadaEclipsys Expands into a Brand with Multi-National Reach Following Acquisition by DSP UK
Oct 11, 2023
Ottawa Business JournalKanata IT firm Eclipsys Solutions eyes southern expansion after acquisition by U.K. company
Oct 11, 2023
The Globe and MailBest Workplaces in Canada 2025: Fewer than 100 employees
Apr 4, 2025
SiliconANGLEWhat to expect at the “Hitachi Vantara Drives Customer Success With Partners” event: Join theCUBE Dec. 6
Dec 2, 2022
Insider Media LtdCanadian acquisition for LDC-backed database firm
Oct 12, 2023
About Eclipsys Solutions
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Eclipsys Solutions.
Salary
$47k – $64k
per year