RRN00017023 - Service Desk Associate
Accenture Federal Services(17 days ago)
About this role
An Application Tech Support Practitioner provides technical support via a Service Desk, assisting users with troubleshooting and resolving issues to ensure system reliability and client satisfaction. The role involves documenting interactions, collaborating with team members, and supporting remote users, primarily during US/night shifts in Bengaluru.
Required Skills
- Service Desk Management
- Incident Management
- Ticketing Systems
- Microsoft 365
- Active Directory
- Hardware Troubleshooting
- Remote Support
- Customer Service
- Problem Solving
- Communication
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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