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© All Rights Reserved. ApplyBlast.com
Cherokee Federal
The Tier II Service Desk Technician role provides on-site technical support at the customer's headquarters, handling advanced troubleshooting for Windows operating systems and various software products. This position serves as a backup for surge support on a monthly Saturday shift and requires extensive help desk experience to resolve complex issues escalated from Tier I agents. The role involves documenting work, deploying hardware, and collaborating with management to ensure efficient service delivery.
Cherokee Federal empowers mission success for more than 60 U.S. federal agencies, utilizing its innovative solutions and global workforce of more than 5,000 experts spanning technology, health, intelligence and other critical capabilities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Cherokee Federal.
11% above the average for this role