Service Desk Lead (Night Shift)

The Service Desk Lead (Night Shift) oversees the service desk operations during the assigned night shift, ensuring continuous 24x7 coverage and high-quality IT service management. This role is responsible for shift leadership, queue management, critical incident command, and driving root cause analysis for P1 and P2 incidents. The position requires strong technical expertise, stakeholder communication, and the ability to coach and develop service desk associates.