Service Desk Level 1 Analyst (Mexico)
DYOPATH(1 day ago)
About this role
DYOPATH is seeking a Service Desk Level 1 Analyst to provide technical support to users via phone, email, and chat. The role involves troubleshooting hardware and software issues, logging interactions, and ensuring customer satisfaction in a fast-paced, customer-focused environment.
Required Skills
- Windows OS
- Microsoft Office
- Network Troubleshooting
- Customer Service
- ITIL
- Support Desk
- Technical Support
- Problem Solving
- Ticketing System
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.
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