Service Desk Manager

The Service Desk Manager leads enterprise IT support operations in a fast-paced, mission-critical environment, overseeing daily multi-tier Service Desk activities to ensure exceptional customer support and rapid incident resolution. This role provides strategic direction for service delivery, incident management, and continuous improvement while driving IT service excellence through ITIL best practices and process optimization. The position requires a technical leader to manage support operations for a diverse workforce and collaborate closely with infrastructure, network, and cybersecurity teams.