Service Desk Supervisor
Unisys(4 months ago)
About this role
Regional Service Desk Supervisor role at Unisys overseeing Service Desk operations across a designated region. The position focuses on ensuring operational effectiveness, team development, and adherence to IT support processes and service quality standards. It requires a background in IT and certifications aligned with IT service management.
Required Skills
- Service Desk
- Escalation Management
- Mentoring
- Training
- Collaboration
- Ticket Monitoring
- SLA Management
- ITIL
Qualifications
- BA/BS Degree
- ITIL Certification
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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