Taylor Wessing
The Service Desk Supervisor oversees daily IT service desk operations during a period of growth, leading and coaching analysts while acting as an escalation point for complex issues. This role involves monitoring performance against KPIs and SLAs, enforcing ticket management processes, and ensuring efficient joiner, mover, and leaver activities. The position requires strong leadership capabilities and a commitment to operational excellence within a fast-paced environment.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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