Service Desk Team Lead

Wanstor is seeking a Service Desk Team Lead to join its Service Management team, providing leadership and mentoring to ensure customer requirements are met through effective communication, prioritization, and resolution of incidents and requests. The role involves driving a culture of continual process improvement, managing team performance, and ensuring the meeting of customer SLAs. The position requires a strong background in IT support, a solid understanding of ITIL principles, and the ability to take ownership of stakeholder relationships.