Service Desk Team Leader

The Service Desk Team Leader supports the day-to-day operations of the service desk team within a Managed Service Provider environment, ensuring high-quality service delivery and mentoring team members. The role involves driving performance through effective leadership and data-driven decision-making while acting as the first point of escalation for technical and customer service issues. The position requires championing a customer-first approach and collaborating with internal teams and external clients to ensure alignment and transparency.