Service Desk Lead
Boku
About this role
The Service Desk Lead manages the day-to-day operations of the Service Desk team, ensuring efficient ticket resolution, team organization, and performance tracking. The role involves overseeing team performance, managing shift patterns, and acting as a point of escalation for complex incidents.
Skills
About Boku
boku.comBoku is a global payments platform that helps digital merchants unlock local payment methods—most notably mobile carrier billing—so customers can pay using wallets, bank-based options, and other alternatives where cards are less common. Through a single integration Boku provides access to a broad carrier and local-payment network plus settlement, compliance, and revenue-optimization capabilities. Trusted by major tech companies, the company focuses on improving conversion and reach in markets worldwide by connecting businesses to local payment partners and payout rails.
Recent company news
MarketBeatBoku (LON:BOKU) Stock Price Down 3.7% - What's Next?
1 day ago
TipRanksBoku Updates Share Capital and Voting Rights Totals
2 weeks ago
Finance MagnatesBoku Revenue Rockets 29% as Digital Wallets Take Center Stage
1 month ago
DirectorsTalk InterviewsBoku Outlines Growth Strategy And Expanding Global Payment Opportunity
Oct 16, 2025
Investing.comBoku director Prideaux sells 1 million shares to rebalance portfolio
1 month ago
About Boku
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Boku.
Salary
$112k – $170k
per year