Service Desk Technician III
AeroVironment(1 month ago)
About this role
The Service Desk Technician III is part of the IT Service Desk team, serving as the highest technical escalation point for end-user support. This role focuses on resolving complex issues, mentoring junior staff, and collaborating with various teams to enhance system reliability and user experience.
Required Skills
- Incident Resolution
- Technical Troubleshooting
- Process Improvement
- Mentoring
- Collaboration
Qualifications
- Bachelor’s degree in Information Technology
- ITIL Foundation Certification
- CompTIA A+ Certification
- Advanced Technical Expertise
About AeroVironment
avinc.comAV is a leading manufacturer of Unmanned Aircraft Systems, Unmanned Aerial Vehicles, Loitering Munition Systems, Unmanned Ground Vehicles used for surveillance and reconnaissance by the United States Military, U.S. allies and Commercial Industries. AV also manufactures High-Altitude Pseudo-Satellites.
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