Service Desk Technician
Helixstorm
About this role
The Service Desk Technician provides on-site IT support for escalated technical issues related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software. They interact with customers via phone and email, troubleshoot problems, maintain documentation, and support various network and remote access solutions.
Skills
Qualifications
About Helixstorm
helixstorm.comHelixstorm is a Southern California IT services firm and managed service provider that delivers reliable IT support, cybersecurity, and strategic technology consulting to small and mid-sized businesses. They help protect and grow client operations through proactive monitoring, secure infrastructure, cloud-enabled solutions, and responsive helpdesk support. Helixstorm emphasizes security, compliance, and tailored IT roadmaps to fit each organization's needs. Local businesses choose them for hands-on expertise and dependable IT management across SoCal.
About Helixstorm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k – $60k
per year