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Service Desk Technician at Rapid7 - ApplyBlast

Service Desk Technician

Rapid7

3 days ago

3.4 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Service Desk Technician provides Tier 1 and Tier 2 technical support to a global workforce, resolving hardware, software, and connectivity issues across macOS and Windows environments. This role involves managing enterprise tools, handling onboarding and offboarding processes, and participating in global on-call rotations to ensure seamless IT support. The position requires strong problem-solving skills, a customer-first mindset, and familiarity with ITIL principles and endpoint management tools.

Responsibilities

Provide Tier 1 and Tier 2 technical support to global end-users
Troubleshoot hardware, software, and connectivity issues on macOS and Windows
Support and manage enterprise tools including G Suite, Slack, and Zoom

Skills

About Rapid7

rapid7.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Rapid7 is a cybersecurity company that provides an AI-powered, endpoint-to-cloud unified platform offering Managed Detection and Response (MDR), exposure management, SIEM, vulnerability management, and cloud security solutions. The company serves over 11,000 global customers, delivering 24/7 expert-led threat monitoring, incident response, and attack surface management. Rapid7 also produces proprietary threat intelligence and security research through Rapid7 Labs.