Service Desk

Forward Slash Technology is seeking a Service Desk professional to provide responsive, secure, and well-documented technical support across diverse client environments. The role involves progressing from independent incident resolution to advanced escalations and technical leadership, utilizing tools like RMM and PSA to support Microsoft 365, Windows, and various security and networking systems. This position requires strong documentation skills, clear communication with stakeholders, and the ability to mentor peers or lead complex troubleshooting efforts depending on the level.