Service Excellence Ambassador (Part-Time, Casual)

OhioHealth(1 month ago)

OnsitePart TimeMedior$68,247 - $96,825 (estimated)Volunteer Services

About this role

The Service Excellence Ambassador at OhioHealth is a frontline representative who enhances the patient, family, and visitor experience across hospital facilities. The role embodies the organization’s values by providing a welcoming presence, facilitating communication among stakeholders, and supporting a calm, organized environment. It operates within Volunteer Services and supports the broader mission of patient-centered care.

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Required Skills

Customer Service
Patient Advocacy
Interpersonal Communication
Conflict Resolution
Medical Terminology
Phone Handling
Information Desk
Patient Escort
Confidentiality
Problem Resolution

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Qualifications

High School Diploma or GED
Degree in Communications, Public Relations, Social Sciences, or Health-Related Field (Preferred)
Formal Customer Service Training (Preferred)

About OhioHealth

ohiohealth.com

OhioHealth is a family of not-for-profit hospitals and healthcare facilities that has been serving central Ohio since 1891. Discover the difference WE can make.

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