Service Excellence & Insights
Ryt Bank(1 month ago)
About this role
Supports the Head of Service Excellence & Insights in monitoring and testing quality across the bank’s operations to ensure processes, customer interactions, and controls meet regulatory standards and internal policies. The role focuses on embedding a culture of quality, continuous improvement, and high assurance across the operations ecosystem while enabling scalability and efficiency.
Required Skills
- Quality Reviews
- Testing
- Process Improvement
- Operational Controls
- Risk Management
- Compliance
- Stakeholder Engagement
- Coaching
- SOPs
- Remediation Tracking
+2 more
About Ryt Bank
rytbank.myRyt Bank is a next-generation AI-powered digital bank led by YTL Digital Capital Sdn Bhd, and Sea Limited, two of Southeast Asia’s most successful companies. Ryt Bank is committed to transforming the banking landscape in Malaysia by offering innovative products through technology to empower customers and make banking simple and convenient - one that is as innovative as it is inclusive.
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