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Service Experience Lead at U.S. Bank - ApplyBlast

Service Experience Lead

U.S. Bank

3 months ago

3.3 on Glassdoor

Charlotte, NC

Hybrid

Full Time

Senior

1 applicant

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About this role

U.S. Bank is seeking a Customer Experience Strategy & Journey Analyst to support enterprise-scale initiatives by diagnosing customer pain points and mapping end-to-end journeys. This role involves partnering with leadership to lead root cause analysis, competitive benchmarking, and translating insights into executive-ready business cases. The analyst will help move work from problem identification to scalable solutions while earning a seat at the table on high-visibility projects.

Responsibilities

Diagnose customer pain points and map end-to-end journeys
Lead root cause analysis and competitive benchmarking initiatives
Translate insights into executive-ready business cases
Collaborate with cross-functional stakeholders on scalable solutions
Present findings to VP-level and senior leadership audiences

Skills

Qualifications

Bachelor's degree8-10 years of project management experience

About U.S. Bank

usbank.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

10001+ employees

Founded

1863

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Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.