Service Integration and Management (SIAM) Continuous Improvement Specialist
02 CACI, INC.-FEDERAL(1 month ago)
About this role
The Data-Driven Service Integration and Management (SIAM) Continuous Improvement Specialist is responsible for analyzing IT service data to identify improvement opportunities and implementing process enhancements based on ITIL best practices. The role involves collaborating with cross-functional teams, developing KPIs, and supporting measurement and reporting efforts to drive operational excellence.
Required Skills
- Data Analysis
- ITIL
- Power BI
- Tableau
- SQL
- Process Improvement
- ServiceNow
- KPIs
- Data Visualization
- ITSM
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