Service Management Specialist

As a Service Management Specialist within the Asia Service Management Team, you will apply IT Service Management (ITSM) expertise and business analysis best practices to support the Service Management Excellence Team. The role focuses primarily on Incident and Problem Management while assisting with other ITIL v3 processes such as Change Management and Continual Service Improvement. You will drive process optimization, analyze historical data to prevent incidents, and facilitate root cause analysis to ensure service delivery excellence across the enterprise.