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Service Manager 2 at Equinix - ApplyBlast

Service Manager 2

Equinix

3 months ago

3.7 on Glassdoor

Shanghai

Onsite

Full Time

Senior

0 applicants

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About this role

The Service Manager ensures reliable delivery of customer success functions, including infrastructure and data center services, while meeting contractual SLAs and regulatory obligations. The role involves assisting with communication during service disruptions, providing advance notice of maintenance, and collaborating with internal teams and customers to uphold service standards. The manager drives operational excellence by leading reviews, managing issues and escalations, and sharing actionable insights to support service improvement and account planning.

Responsibilities

Ensure reliable delivery of data centre services and customer success functions
Manage communication during service disruptions and provide advance maintenance notices
Oversee adherence to contractual SLAs and regulatory obligations across operations
Lead cross-functional operational reviews to identify service improvement opportunities
Coordinate issue and escalation management to minimize service disruptions

Skills

About Equinix

equinix.com

Headquarters

Redwood City, California, United States

Company Size

10001+ employees

Founded

1998

View Profile

Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.