Service Manager - Emergency Services Centre

This role provides strategic and operational leadership for the 24/7 Emergency Services Centre, overseeing CCTV, Out of Hours, and the Home Emergency Alarm Response Service to safeguard vulnerable residents and support emergency services. The Service Manager leads a dedicated team, drives continuous service improvement, manages budgets, and builds strong partnerships with key agencies like the Police and health organizations. The position requires balancing day-to-day operational demands with longer-term strategic priorities to ensure high-quality, customer-focused outcomes.