Service Manager – ITSM (MD5)

METRO/MAKRO

3 months ago

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves developing, improving, and supporting IT Service Management (ITSM) processes within a global organization, focusing on incident, problem, and service request management. The position emphasizes training, data analysis, and exploring innovative AI-driven solutions to enhance process efficiency and predictability.

Skills

About METRO/MAKRO

metroag.de

METRO AG is an international wholesale group and central management holding company focused on serving small and mid-sized independent businesses. With a B2B-first model, it operates cash & carry stores and digital wholesale platforms offering broad food and non‑food assortments, services and tailored solutions for hotels, restaurants, caterers and retailers. METRO positions itself as a partner to independent entrepreneurs, helping them run and grow their businesses. The company emphasizes wholesale expertise and market presence across multiple countries.