METRO Deutschland GmbH
A specialized ITSM Lead drives the evolution of ITIL processes including Incident, Problem, and Service Request Management across a global organization. The role focuses on optimizing workflows, conducting ISAE 3402 audits, and leveraging data analytics and AI to enhance process predictability and efficiency. Candidates must demonstrate expertise in process consulting, training delivery, and technical reporting using tools like SQL.
Headquarters
Düsseldorf, North Rhine-Westphalia, Germany
Company Size
10001+ employees
Founded
1964
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for METRO Deutschland GmbH.
METRO Deutschland GmbH didn’t post a salary, so this is our estimate from similar listings.
Service Manager – ITSM (MD5)
METRO AG
Associate im IT Audit
KPMG
It Audit Manager Regulatory Affairs Manager W M D 80 100 Z%C3%BCrich Switzerland
Deutsche Telekom IT Solutions
ITSM Advisor
BDC
Service Process Controller (Service request & Knowledge Management)
Fujitsu Asia Pacific
Associate ITSM Analyst-1
Accendra Health