Service Manager

The Service Manager serves as the primary point of contact for critical operational matters, building lasting relationships with client organisations to drive service quality and enhance the customer experience. This role focuses on continuous improvement by leveraging digital tools and dashboards to manage service performance, resolve escalated incidents, and ensure contractual Service Level Agreements are met. The position requires overseeing planned maintenance, conducting service performance reviews, and leading post-incident reviews to identify lessons learned and implement actionable improvement plans.