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Service Manager at American Express Global Business Travel - ApplyBlast

Service Manager

American Express Global Business Travel

21 hours ago

4.0 on Glassdoor

United Kingdom

Onsite

Full Time

Manager

0 applicants

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About this role

The Service Manager role at Amex GBT provides second-line technical support for the Online Booking Tool (OBT) and expense management platform, ensuring outstanding customer service and timely resolution of complex issues. The position involves managing client relationships, coordinating with internal technical teams, and maintaining a deep understanding of travel products and industry standards. This role serves as a key escalation point for unresolved client issues while driving optimal solution usage through regular reviews.

Responsibilities

Provide second-line technical customer support and resolve complex product issues
Manage client portfolio and maintain operational relationships with stakeholders
Coordinate with internal technical teams to report and resolve software bugs