Service Manager

The Service Manager leads the Field User Support unit, driving productivity through user support services, support centers, and solutions for an efficient work environment. This role proactively or reactively resolves issues to ensure business continuity while managing IT field services for installation, maintenance, repair, and supervision of client products. The position oversees maintenance services, IT projects, and deployments, ensuring efficient project delivery within budget and timelines. It involves coordinating field technicians, managing resources, and maintaining strong client and supplier relationships to uphold agreed service levels and resolve IT issues promptly.